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Research

My research interests are focussed on two main streams: Humanistic Business Process Management and Design of Complex Systems. I often combine research methods from engineering, organisational science, cognitive science, and social sciences. However, I have a clear preference towards Design Science, because it allows me to focus on designing solutions for Wicked Problems involving humans, organisations and technology.

I am always looking for new PhD, MsC and Honours students.

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Outreach

Possible contributions to industry projects in these areas:

Building agility and resilience through business process management: Documenting process contexts, process stories, happy and sad paths, variations and exceptions, mishaps, supporting decision-making in time-constrained scenarios.
Typical projects: Business continuity, resilience engineering, service failure, safety, training, client-relationship management.

Taming organisational complexity through process modelling: Strategic/holistic analysis of complex processes and services, capturing high-level functions, changing the boundaries through virtual organisations.
Typical projects: Expanding process orientation and service orientation, process landscaping, change.

Process and knowledge management: Developing endogenous capabilities to capture, design and share process and service models, sensemaking, self-organisation, collaboration, collective intelligence, transparency.
Typical projects: Expertise, knowledge bases, new service development, standardisation, compliance.

Design of complex systems: Ethnographic research, work analysis and modelling of socio-technical systems, quantitative/qualitative evaluation.
Typical projects: Requirements specification/analysis, system evaluation.

Humanistic BPM

Current projects

  • Sensible business processes
  • Process stories and storytelling
  • Business process crowdsourcing
  • BPM modelling through storytelling
  • Process modelling quality
  • Theoretical foundations of BPM modelling
  • End-user process modelling
  • Process modelling and air traffic control
  • Process modelling and knowledge management
  • Geo-workflow
  • BPM with microblogging

Future projects

  • BPM in emergency management
  • BPM and service science
  • BPM in healthcare
  • Modelling complex work processes
  • Ad-hoc business processes
  • BPM and social media

Past projects

  • Exception handling
  • Resilient BPM architectures
  • Modelling highly collaborative processes

Highlights

  • Simões, D., Nguyen, T., Jonnavithula, L. and Antunes, P. (2015) Modelling Sensible Business Processes. 2nd International Conference on Future Data and Security Engineering (FDSE). Ho Chi Minh City, Vietnam.
  • Nguyen, T., Antunes, P. and Johnstone, D. (2015) “Factors Influencing the Decision to Crowdsource: A Systematic Literature Review.” Information Systems Frontiers, online first.
  • Nguyen, T., Antunes, P., Johnstone, D. and Son, A. (2015) Building an Enterprise Ontology of Business Process Crowdsourcing: A Design Science Approach. 19th Pacific Asia Conference on Information Systems (PACIS), Singapore.
  • Jonnavithula, L., Antunes, P., Cranefield, J. and Pino, J. (2015) Organisational Issues in Modelling Business Processes: An Activity-Based Inventory and Directions For Research. 19th Pacific Asia Conference on Information Systems (PACIS), Singapore.
  • Antunes, P., Simões, D., Carriço, L. and Pino, J. (2013) “An End-User Approach to Business Process Modeling.” Journal of Network and Computer Applications, 36(6).
  • Antunes, P. (2011) “BPM and Exception Handling: Focus on Organizational Resilience.” IEEE Transactions on System, Man, and Cybernetics Part C: Applications and Reviews, 41(3).
  • Antunes, P. and Mourão, H. (2011) “Resilient Business Process Management: Framework and Services.” Expert Systems With Applications, 38(2).
  • Simões, D., Antunes, P. and Cranefield, J. (2016) Enriching Knowledge in Business Process Modelling: A Storytelling Approach. Innovations in Knowledge Management: The impact of social media, semantic web and cloud computing. Intelligent Systems Reference Library, vol. 95, pp. 241-267. Heidelberg, Springer.
  • Jonnavithula, L., Antunes, P., Cranefield, J. and Pino, J. (2015) Organisational Issues in Modelling Business Processes: An Activity-Based Inventory and Directions For Research. PACIS, Singapore.
  • Antunes, P., Zurita, G. and Baloian, N. (2014) Requirements for Ad-hoc Geo-referenced BPM with Microblogging. Collaboration and Technology, 20th International Conference, Santiago, Chile. LNCS, vol. 8658. Springer.
  • Antunes, P., Herskovic, V., Ochoa, S. and Pino, J. (2013) Modeling Highly Collaborative Processes. 17th IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD), Whistler, BC, Canada. IEEE.

Design of Complex Systems

Current projects

  • Theory testing platform
  • Large-group collaboration
  • Geo-collaboration

Future projects

  • Emergency Management

Past projects

  • Collaborative systems evaluation
  • Situation awareness
  • Group attention
  • Meeting support

Highlights

  • Nguyen, T., Antunes , P. and Johnstone, D. (2015) A Design Science Method for Emerging Decision Support Environments. Australasian Conference on Information Systems, Adelaide, Australia.
  • Antunes, P., Herskovic, V., Ochoa, S. and Pino, J. (2012) “Structuring Dimensions for Collaborative Systems Evaluation.” ACM Computing Surveys, 44(2).
  • Nguyen, T., Antunes, P. and Johnstone, D. (2015) “Factors Influencing the Decision to Crowdsource: A Systematic Literature Review.” Information Systems Frontiers, online first.
  • Sá, M., Carriço, L. and Antunes, P. (2007) “Ubiquitous Psychotherapy.” IEEE Pervasive Computing, 6(1).
  • Antunes, P. and Ho, T. (2001) “The design of a GDSS meeting preparation tool.” Group Decision and Negotiation, 10(1).
  • Antunes, P., Zurita, G. and Baloian, N. (2014) “An Application Framework for Developing Collaborative Handheld Decision-Making Tools.” Behaviour & Information Technology, 33(5).
  • Antunes, P., Zurita, G., Baloian, N. and Sapateiro, C. (2014) “Integrating Decision-Making Support in Geocollaboration Tools.” Group Decision and Negotiation, 23(2).
  • Ferreira, A., Antunes, P. and Herskovic, V. (2011) “Improving Group Attention: An Experiment with Synchronous Brainstorming.” Group Decision and Negotiation, 20(5).
  • Antunes, P., Zurita, G. and Baloian, N. (2014) “Key Indicators for Assessing the Design of Geocollaborative Applications.” International Journal of Information Technology & Decision Making, 13(2).

Design Science

Current projects

  • Design tool for crowdsourcing projects
  • Quality framework for Humanistic BPM
  • Process storytelling tool

Future projects

  • Evaluation methods for Design Science

Past projects

  • Business continuity support tool

Highlight

  • Nguyen, T., Antunes, P. and Johnstone, D. (2015) Establishing a Decision Tool for Business Process Crowdsourcing. 2nd International Conference on Future Data and Security Engineering (FDSE). Ho Chi Minh City, Vietnam.
  • Nguyen, T., Antunes, P., Johnstone, D. and Son, A. (2015) Building an Enterprise Ontology of Business Process Crowdsourcing: A Design Science Approach. 19th Pacific Asia Conference on Information Systems (PACIS), Singapore.
  • Nguyen, T., Antunes , P. and Johnstone, D. (2015) A Design Science Method for Emerging Decision Support Environments. Australasian Conference on Information Systems, Adelaide, Australia.
  • Antunes, P., Zurita, G. and Baloian, N. (2014) “An Application Framework for Developing Collaborative Handheld Decision-Making Tools.” Behaviour & Information Technology, 33(5), pp. 470-485.
  • Antunes, P., Simões, D., Carriço, L. and Pino, J. (2013) “An End-User Approach to Business Process Modeling.” Journal of Network and Computer Applications, 36(6), pp. 1466-1479.
  • Sapateiro, C., Baloian, N., Antunes, P. and Zurita, G. (2011) “Developing a Mobile Collaborative Tool for Business Continuity Management.” Journal of Universal Computer Science, 17(2), pp. 164-182.